Frequently asked questions
Yes! The best part? It’s a free subscription! You’ll never pay any fees aside from your refill cost. The Refill Club is an on-demand subscription service, which means you only receive CO₂ when you need it.
There isn’t one. Membership in our Refill Club is free, and unlike our competitors, our service is on-demand — so there are no late fees! We're here to ensure you have CO₂ when you need it, and only when you need it.
We exchange both Threaded (screw-in) and Easy Connect (snap-on) 60L CO₂ canisters. These are compatible with all 60L CO₂ soda makers, sparkling water makers, and carbonators from brands like SodaStream, Drinkmate, Ninja Thirsti, Philips, Aarke, and Breville. Our Easy Connect pink-capped canister is specifically compatible with all new SodaStream Quick Connect machines.
If you're a first-time customer and need to request a refill box to send us empty canisters for exchange, head to our refill box selection page. We’ll send you a refill box with a prepaid shipping label. If you're an existing customer, you can request a replacement refill box and label directly from your account.
Our refill box fits 2 canisters. We recommend having 3 canisters in circulation, allowing you to keep one in your soda maker while the other two are being refilled.
Yes, but only if you don’t have 2 empty ones to send in our refill box. Our goal is to save you money by recycling canisters rather than selling new ones — a more sustainable way to top up your CO₂.
Refill exchange orders are $XX.XX per canister, and shipping is free for every order.
Absolutely! We accept 60L CO₂ canisters from any brand for exchange.
Sending empty canisters for exchange allows us to charge you only $XX.XX per canister for the CO₂ refill — saving you the cost of purchasing a new canister.
Our Refill Club refills 2 canisters at a time. With 3 canisters, you’ll always have 1 full canister in your soda maker while the other 2 are being refilled — helping to ensure you never run out of bubbles.
Our orders are shipped by FEDex.
Shipping is free for all orders!
You can initiate an exchange by dropping off your Refill Box at a FedEx location or scheduling a pickup.
Arrival times vary between 2–7 days based on your location. We’ll ship your order as soon as FedEx scans your Refill Box.
We don’t offer expedited shipping at this time. However, once FedEx scans your refill shipping label, we receive an alert to process and dispatch your refill order. We’re the only CO₂ supplier that offers this — making us incredibly fast!
We’re so sorry to hear that! You can contact our customer service team [here] or give us a call at (XXX)-XXX-XXXX. We pride ourselves on customer satisfaction, and our team will work to resolve your issue as quickly as possible.
If you have any inquiries about the Soda Sense CO₂ Refill Club, please email us at customerservice@sodasense.ca or call us at (XXX)-XXX-XXXX. We’re happy to answer any questions you may have.